How To Cancel a ConvertKit Account in 3 Minutes

ConvertKit, it's time to say goodbye. It's not you. It's me. I don't love you anymore.

Your reasons for canceling might be different. Perhaps you're reshaping your marketing strategy or simplifying your digital toolkit. No matter the why, the how remains the same.

Don't let the cancellation process stress you out. These actionable steps will help you make a clean break without losing your biggest ConvertKit asset — your subscribers. Here's an overview of how to cancel a ConvertKit account and your options moving forward.

Key Takeaways

1. Export and save your subscriber data before canceling your ConvertKit account.

2. Cancel your ConvertKit account under "Billing" in your dashboard or contact support. 

3. Strong alternatives to ConvertKit such as beehiiv provide better features at a lower price.

Step-by-Step to Cancel Your ConvertKit Account

There are a couple of options for cancellation, depending on the account. Some users need to contact ConvertKit support, while others should be able to delete their accounts from the dashboard. 

Either way, you should start by exporting your contacts and follow each step carefully to ensure a smooth transition.

Step 1: Secure Your Subscriber Data

You want to lose the service, not the connections you've worked hard to build! Before you cancel your ConvertKit account, secure your subscriber data.

Export Your List

Exporting ConvertKit contacts is easy. You'll find your list of subscribers under the “Grow” tab. Click the checkbox at the top of the list to select them all. If you have more than 30, a blue popup bar will appear. Click to confirm that you want to select all subscribers (as opposed to only the first 30).

Under "Bulk Actions," select "Export," which will create a CSV file that ConvertKit will automatically email to the address associated with your account. This list will include all subscriber data such as tags and location information.

Download Your Export File

Keep an eye on your email. You should receive a download link. Grab your file quickly. Links expire after five days.

If you prefer to download from your dashboard, click the circle icon next to your profile picture in ConvertKit, which will bring up the same link.

Save Your Data in a Secure Place

Save your export file in a cloud service like Dropbox or Google Drive. You can also keep a copy on your computer or an external hard drive.

When you’re ready, you can import this file into one of the best ConvertKit alternatives.

Step 2: Cancel Your ConvertKit Account

There are two potential ways to cancel your account.

Contact Support

Anyone can cancel their account by emailing [email protected] and requesting cancellation. Tell them, "I'd like to cancel my account," or ask about “how to cancel my ConvertKit account.” Then, look for their reply.

Cancel Through the Dashboard

Contacting support used to be the only way to cancel an account, but a recent YouTube video demonstrates a new ConvertKit cancel-account option. Here’s how to cancel a paid plan through the dashboard. (I only have the ConvertKit trial and couldn't try this out for myself.)

Go to "Billing" under your account "Settings," which has your plan details. Underneath your "Billing History," there should be an option to "Cancel My ConvertKit account." Click on the button.

Select the reason you'd like to cancel and confirm your decision.

Pro Tip: You, too, can collect information from people who want to unsubscribe and potentially change their minds. Create a simple unsubscribe page that helps you discover why a reader no longer wants to receive your newsletter.

Delete Your ConvertKit Account

At this time, there's no way to temporarily cancel your ConvertKit account without deleting it.

If you stop payments or your subscription, you will have access to the account through the end of your current billing period. Use this time to save your subscriber data (if you haven't already).

Reasons for Deleting Your ConvertKit Account

The most common reasons for deleting your account are related to budget and fit.

ConvertKit pricing becomes expensive as your list grows. For example, if you have 95,000 subscribers, the cost is $516/month (paid yearly). That's almost twice as much as beehiiv’s pricing ($262/month) under the same conditions.

You may also want tools that better fit your needs. Look into platforms with better analytics or built-in growth tools to gain more email subscribers.

Not to mention that if you've ended the project/business that required email marketing, you should stop paying for services you no longer need.

Consequences of Deleting Your ConvertKit Account

Before you delete, take stock of your email marketing and the potential consequences of canceling.

You'll lose access to subscriber and campaign data. Don't delete before exporting your subscriber list and downloading any reports that you want preserved.

Active campaigns — such as automated messages — will also stop. Download copies of these emails to help you recreate them on a different platform.

And remember, deletion is a one-way street. Once your account is gone, you probably won't be able to restore it.

Are There Any Alternatives to Deleting Your ConvertKit Account?

Not ready to say goodbye? Consider downgrading to a less expensive plan. If you have fewer than 1,000 subscribers, the free plan is also an option.

You can also take time to explore your options. Are you using all of the platform's features? Is there a ConvertKit tool that can resolve your frustration? Can you integrate a third-party solution?

If none of those options work, don't be afraid to let go of ConvertKit. There are other incredible email newsletter services for you to discover.

Final Thoughts

It's okay to move on from an email marketing service. The most important point when learning how to cancel a ConvertKit account is exporting your subscriber data. Deleting an account is final, so you should also download key reports or templates.

Once you have what you need, it's time to tell ConvertKit that you want to go. Perhaps you want to explore other potential partners such as beehiiv, the best platform for building a newsletter, conducting email marketing campaigns, and developing a related website.

Sign up for a free trial of beehiiv today to see why so many former ConvertKit users have fallen in love with the beehiiv community and platform. It's time to increase the buzz for your brand.

How To Cancel Your ConvertKit Account: Frequently Asked Questions

Can I Recover My ConvertKit Account After Deletion?

There's no standard process for recovering a ConvertKit account. If you need to restore yours, your best bet is to email support, but there's no guarantee that they'll be able to help you.

Will I Lose My ConvertKit Subscriber Data If I Delete My Account?

Make sure to take the proper steps to export and save your subscriber data before deleting your account. You won't be able to access it through ConvertKit once the account is closed.

How Long Does the ConvertKit Account Cancellation Process Take?

According to ConvertKit, canceled accounts remain active until the last day of your billing period.

However, some users report that the support team can take up to a month to delete the account.

Are There Any Fees for Canceling My ConvertKit Account?

There's no additional fee for canceling.

If you want to get your money back, there's a 30-day refund policy for new subscribers. Otherwise, you will have to pay through the end of your current billing period (whether you pay monthly or yearly).

Why Trust Me

I'm a digital marketing expert who specializes in email marketing and long-form content. I'm comfortable using major email platforms such as beehiiv and ConvertKit.